Refund Policy

At Lead the Way Dog Training, we aim to provide high-quality, positive-reinforcement training services. This Refund Policy outlines the terms for refunds or cancellations.

 

1. 1-to-1 Training Sessions

• Payment is required in full to confirm a 1-to-1 session.

• If you need to cancel or reschedule a session, 48 hours’ notice is required.

• Sessions cancelled with less than 48 hours’ notice are non-refundable.

• Missed sessions or late arrivals may still be charged in full.

 

2. Puppy Package (3 x 1-hour Sessions)

• Full payment is required to secure the package.

• Once the first session has been attended, the package is non-refundable.

• Sessions should be used within 3 months of the first session unless otherwise agreed.

• Packages are non-transferable to another dog or owner.

 

3. Exceptional Circumstances

• In rare situations (e.g., trainer illness or emergency), Lead the Way Dog Training may need to cancel or reschedule sessions. In such cases, alternative dates will be offered.

• Refunds will only be considered in exceptional circumstances at the discretion of the trainer.

 

4. Contact for Refunds or Concerns

If you have concerns about a session or would like to discuss a refund, please contact:

Lead the Way Dog Training
Email: enquiries@lead-the-way-dog-training.com

Last updated: 19/01/2026